Welcome to ELAM Solutions Helpcenter

Can't find the right answer to your question, or need support? Then please contact your Bossard or Armbruster Engineering representative directly.

Remote Support

This section assumes that you need remote support and are already in contact with your Bossard or Armbruster Engineering representative. In this case, they can help you remotely.

To get TeamViewer support on your computer:

1. Start TeamViewer or install TeamViewer QuickSupport on your computer at: https://www.teamviewer.com/de/info/quicksupport/
2. Provide your representative with your TeamViewer ID and password
3. Share the remote control

To get TeamViewer support for your SWA (Smart Work Assistant):

1. Minimize ELAM Assistant
2. Click on the TeamViewer icon in the left menu
3. Provide your representative with your TeamViewer ID and password
4. Allow Remote Interaction once the Remote desktop popup opens
5. Click the Share button